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Parts Counter Salesperson (Pasco)

Bryson Sales & Service of WA

compensation: $18 - $21 per hour DOE plus Benefits!
employment type: full-time
job title: Parts Counter Salesperson
Bryson Sales and Service of Washington is a family owned and operated full-line Blue Bird and Micro Bird bus dealership located in Washington State. Bryson’s, established in 1969, is seeking a highly motivated person to join our Pasco team in the role of Parts Counter & Admin Support.

The successful candidate will be a very detail-oriented, self-motivated, and personable individual with a minimum of 1-year parts experience (does not need to be bus parts exp.).

The position is full-time, Monday through Friday, with competitive wages and benefits. We are a drug-free workplace and an equal opportunity employer.

JOB SUMMARY:
The Parts Counter & Admin Support position supports the Branch Administrator in processing paperwork, parts stock orders and part sales, plus helps accurately box parts, ship customer orders, and receive incoming goods.

RESPONSIBILITIES:
• Provides Parts Counter Sales Support:
o Answer customer calls promptly, courteously, and professionally. Monitor voicemail and email, returning all messages promptly. Direct calls, emails and messages to appropriate staff as needed.
o Assist customers in a consultative manner to provide the best parts solution for their needs.
o Translate the customer's needs into the parts/service needed and include all recommended parts.
o Record all necessary order information by creating a sales order on the computer.
o Consult with Parts Manager on prices as required.
o Authorize all returns from customers, issue Return Authorizations, and route all required paperwork to appropriate departments.
o Gain proficiency in parts knowledge and continue growing as new products are introduced.
• Provides administrative/clerical support, including, but not limited to:
o Copying, filing, data entry, order verification, letter/forms composition/editing and general basic support for the branch.
o Research and resolve customer complaints, coordinating with other appropriate departments, as necessary.
o Monitor account activities of assigned customers and do follow-up calls and/or written notes as required.
o Manage front office responsibilities: ensure front office coverage during business hours, greet visitors, direct them to appropriate staff member, answer inquiries from the public, manage incoming and outgoing mail, ensure office equipment (non-computer) is working properly, office supplies are stocked, and maintain tidiness of common areas, e.g., lobby, breakroom.
o Maintain a consistent, professional, and positive customer service image when interacting with customers.
• Completes service department paperwork accurately, through closing step of repair
orders.
• Receives/ships parts, managing flow of parts inventory.
• Serves as communication link with main office.
• Perform other assigned duties on an occasional basis that are in the best interest of
the company and/or employee.

REQUIREMENTS:
• Minimum of 1-year parts experience (does not need to be bus parts exp.)
• EXTREMELY accurate, organized and detail oriented.
• Able to successfully function in a fast paced, deadline driven environment.
• Excellent verbal and written communication skills.
• Friendly, courteous, and professional phone and in-person manner.
• Positive, “customer first” attitude.
• Ability to interact professionally across all departments within the company as well as
with customers, vendors, and general public.
• Capable of working independently and within a team
• Ability to plan, prioritize and complete projects within deadlines.
• Knowledge of administrative and clerical procedures, including ability to navigate the
internet, and manage simple databases.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel)
• Able to learn and utilize RIMSS accounting software program.
• Understanding of shipping/receiving and inventory processes.
• Understanding of workflow processes in service department.
• Punctuality and reliability are mandatory.
• Bus parts sales experience a plus

COMPENSATION AND BENEFITS:
• Full-time position
• Medical, vision, and dental coverage available
• 401(k)
• Flexible Spending Plan
• Health Savings Plan
• Paid Time Off (PTO)
• Paid Holidays (13 in 2024)

Position is full-time, non-exempt, Mon-Fri. Benefits include medical, dental, vision, PTO, Paid Holidays, 401k, & HSA or FSA upon meeting eligibility requirements. Compensation is DOE.

All job offers are contingent upon passing a pre-employment drug test.
  • Principals only. Recruiters, please don't contact this job poster.

post id: 7759011904

posted:

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